FAQ's

COVID19 Policy Update:

FH Medical Services is continuing to monitor the impact of supplies and product availability during these times.  Every order, large or small, is of the utmost importance to us. Please recognize that our offices have been inundated with orders, emails, phone calls, voicemails, and shipments. We will be working hard to the best of our abilities to make sure everyone is satisfied.  We appreciate your patience and understanding.

Shipping During Covid:

All orders are processed and shipped as quickly as possible, usually this is same day or within two business days from order.of receipt of payment. However, due to the demand for products related to protection from the COVID-19 pandemic, our time to ship may be extended well beyond two business days.  We are doing everything within our ability to get these products out to you.  We appreciate your patience and understanding during this difficult time.

What payment methods do you accept?

We accept the following methods of payment – Mastercard, Visa, Visa Debit and PayPal.

When will I be charged?

Payment is charged immediately after security checks from your bank issuer and Captiva have been authorized.

How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

How do I contact customer service?

The best way to reach us is by phone during operating hours.  The toll free number is 800-333-5487.  If you need to fax us an order or inquiry, the fax number is 850-474-0464.  You can always contact us by email at sales@fhmedicalservices.com

How long will my order take to be processed?