We strive to deliver 100% customer satisfaction. If for any reason you are not completely satisfied with our products, you may return any item shipped by FH Medical Services for a full credit or refund for up to 7 days from the date of delivery. Returned Item must be in new condition with original unopened packaging. We’re sorry, but as a medical supplier we DO NOT ACCEPT RETURNS OF OPENED ITEMS. Please note that this includes breaking the original manufacturer seal.
Items returned in new condition with original packaging more than 7 days after delivery date will be charged a 20% re-stocking fee, over 3 months it is a 50% restocking fee and over 6 months the item is nonreturnable. Please report any damages, shortages or discrepancies within 7 days of delivery by calling Customer Service at (800)333-5487 or by e-mailing us at firstname.lastname@example.org
Before returning anything, Customer must call or email Customer Service to obtain a Returned Authorization (RA) number. Please have the following information on hand when calling for an RA number: customer name, invoice number, and the nature of the problem. You are responsible for the cost of shipping your return to us. It is important that the RA number is clearly written on the outside of the box. Packages received without an RA number will be returned to you.
If you are returning an item shipped in error by us, we apologize for your inconvenience. We will reimburse you the delivery costs and the cost to ship the product back to us. For any other return, you are responsible for the original delivery costs and the return shipping expense. Shipping expense in the case of free shipping will be calculated as shipping charges incurred by us. Once your return has been received and processed a credit or refund will be issued within 14 days and an e-mail confirmation will be sent.
All products are subject to manufacturer’s warranty. Please contact the manufacturer directly to resolve quality issues.